Shipping policy

Thank you for shopping at Hempstaurant! We are committed to delivering your products in a timely and efficient manner. Please read our shipping policy carefully to understand how we process and deliver orders.

1. Order Processing Time

• All orders are processed within [1-3] business days after your order is placed, excluding weekends and holidays.
• Orders placed after [5 PM] will be processed the next business day.
• You will receive an email confirmation once your order has been processed, including tracking details (if applicable).

2. Shipping Rates and Delivery Estimates

• Shipping rates are calculated based on the weight and destination of your order and will be displayed at checkout.
• Delivery times vary depending on your location. Below are the estimated shipping times:
  • Standard Shipping: [3-7 business days]
  • Expedited Shipping: [2-3 business days]
  • Overnight Shipping: [1 business day]

Please note that delivery times are estimates and not guaranteed. Shipping delays may occur due to unforeseen circumstances (e.g., weather, carrier issues).

3. Shipping Locations

• We currently ship to addresses within the [United States].
• At this time, we do not offer international shipping.

4. Shipping Carriers

We use the following carriers to deliver your orders:

• [USPS]
• [UPS]
• [FedEx]

You will receive an email with your tracking number once your order has been shipped, allowing you to track your package’s progress.

5. Order Modifications and Cancellations

Once an order is placed, we begin processing it immediately. If you need to modify or cancel your order, please contact us as soon as possible at support@hempstaurant.com. We will do our best to accommodate your request; however, once the order has been shipped, we are unable to make any changes.

6. Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address provided by you, or if the package is unclaimed, we will attempt to contact you for correction. Additional shipping fees may apply for reshipment.

7. Lost or Damaged Packages

Hempstaurant is not responsible for lost or stolen packages confirmed to have been delivered to the address provided. However, if your package is lost in transit, please reach out to us, and we will assist you in filing a claim with the carrier.

If your order arrives damaged, please contact us immediately at support@hempstaurant.com with your order number and photos of the damaged product. We will work with you to resolve the issue promptly.

8. Shipping Restrictions

Certain hemp-based products may be subject to shipping restrictions depending on the destination due to local or state regulations. It is your responsibility to be aware of any laws or restrictions regarding hemp products in your area. Hempstaurant reserves the right to cancel orders that cannot be shipped to your location.

9. Contact Us

For any questions or concerns regarding shipping, please contact us at support@hempstaurant.com or 386-313-8388.