Política de reembolso

Return and Refund Policy

At Hempstaurant, customer satisfaction is our top priority. Please review the following guidelines regarding returns and refunds:

1. Return and Refund Eligibility

• You have 30 days from the date of delivery to notify our team of any return or refund concerns.

• To qualify for a return, the product must:

  • Be unopened and unused.

  • Be returned in its original packaging.

2. Return Process

• Once your return request is approved, we will provide you with a return shipping label.

• Securely package the product to prevent damage during shipping and use the provided label to send the item back to us.

3. Defective Products

• If you receive a defective product, please contact us within the 30-day window and provide:

  • A photo or video clearly showing the issue.

• Upon review and approval, we will issue a return shipping label for the defective product.

4. Refund Process

• Refunds will be processed once the returned product is received and inspected by our team.

• Refunds will be issued to the original payment method within 7-10 business days of receiving the return.

5. Additional Notes

• Products that are returned outside of the 30-day window or do not meet the above criteria may not be eligible for a refund.

If you have any questions or need assistance with your return or refund, please contact our customer support team at support@hempstaurant.com.

Thank you for choosing Hempstaurant, where every hit is a main course!